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Forum Discussion
RBR50 no internet on WiFi for some Devices
We’ve been using an Orbi RBR50 router plus one satellite. We have multiple devices connected through wifi, including several WiFi lights, cell phones, tablets, etc. within the last month several devic...
The router is upstairs, the satellite is downstairs. They’re probably about 60 feet apart from each other if they were on the same floor. Their positions haven’t changed since we originally set them up.
We have an Arris TM822G modem provided by our ISP.
The router and satellite are both on firmware 2.5.1.8
We have an Arris TM822G modem provided by our ISP.
The router and satellite are both on firmware 2.5.1.8
dettrie wrote:
The router is upstairs, the satellite is downstairs. They’re probably about 60 feet apart from each other if they were on the same floor. Their positions haven’t changed since we originally set them up.
We have an Arris TM822G modem provided by our ISP.
The router and satellite are both on firmware 2.5.1.8Has a factory reset and setup from scratch been performed since last FW update? if not, I would.
Then configure the following:
Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only by un-checking the check box. Save settings and reboot the router and satellite(s).
- The factory reset did not help. I changed the password but kept the same name. With all the defaults, the same devices that have been having problems (my iPhone, my husbands galaxy phone, a Nintendo switch etc) were able to connect but with in 30 minutes started to lose internet (they still show connected to the network, they just don’t have Internet).
I enabled Beamforming and restarted the router. No change. I tried each 2.4 channel indicated below and each of the 5g channels. No change. Enabling MIMO resulted in all of my devices losing Internet. The only thing not disabled already was daisy chain and 20/40 coexistence. Disabling these and restarting did not change the ability to sustain a connection on the devices having problems.
I’m back to auto for 2.4g and 44 for 5g with Beamforming enabled, 20/40 coexistence unchecked and daisy chain disabled (along with the things that were already disabled).
When I look at available wireless networks, I see one other network with a very low signal. Based on its name I assume it’s a neighbor that is diagonal from me, separated by our back yards. That wireless network is a secure network, Ive never connected to it. That network has also always been available (my neighbors have lived there as long as I’ve lived here.Sounds like maybe the Orbi system is faulty and needs to be replaced. I would try to return the system to where you got it and get another or make contact with NG support and ask about an RMA.