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Benty's avatar
Benty
Follower
Dec 01, 2018

RBR50 no internet

Internet not available on orbi RBR50 WiFi extender. Tried ziggo router off and as bridge only. No joy. Cannot find phone number for support from the Netherlands.
Troubleshooting

3 Replies

  • StephenB's avatar
    StephenB
    Guru - Experienced User
    Dec 02, 2018

    The RBR50 is a router, and not an extender.  I'm moving this to the appropriate forum.

     

    Start with my.netgear.com for support.  After you open a ticket you can get contact information.

  • ekhalil's avatar
    ekhalil
    Master
    Dec 02, 2018
    Please provide more details about your setup and the issue you are facing.
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 03, 2018

    Modem Combo Units:
    Couple of options,
    1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
    2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
    3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

    Benty wrote:
    Internet not available on orbi RBR50 WiFi extender. Tried ziggo router off and as bridge only. No joy. Cannot find phone number for support from the Netherlands.