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Forum Discussion
RBR50 not responding
Hi, I have an RBR50 that is not responding to any packets that are addressed to it, so I cannot reach the local GUI or via the app. Initially I thought that the RBR50 was not forwarding any packets, h...
Maboza wrote:
I also see that it broadcasts the SSID I configured as well as the factory defined SSID which seems to be strange after a factory reset. I have also factory reset the satellite Orbi and now I cannot get it resynced as I cannot reach the RBR50.
I have done Factory Resets numerous times, and every time the router broadcasts only the SSID defined on the product label.
Did you physically observe the power LED turn amber and begin to flash?
Actually managed to get the RBR50 reset and there are two parts to fixing it. The first and main fix was that I reset the internet provider home router which the RBR50 was attached to. After which I reset the Orbi again and it was then discoverable via the app and http GUI on its factory defined SSID, so something in the provider router was causing the Orbi to not respond to any traffic destined for it, but a simple reboot of the provider router removed whatever problem that was.
Reset to factory config and reinstall worked fine after this.
The second problem was that the SSID that I had configured was still being broadcast. I was sure I had reset the satellite, however it appears I hadn't. So I factory reset the satellite and then added to the RBR50 via the app without any problem.
Everything working great again.
Thanks
Maboza wrote:....................The first and main fix was that I reset the internet provider home router which the RBR50 was attached to. ...................
Can it be that the "internet provider home router" that you are using is a router (not just a modem)? In this case you will continue to see such strange issues in the future. Please make sure to remove all router functionality in the ISP router or set Orbi to AP mode if you want to avoid such strange issues in the future.
