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Alex123456's avatar
Alex123456
Aspirant
May 18, 2021

RBR50 offline firmware update

I have Xfinity Modem/Router that I turn on Bridge mode and use RBR50 as router with two RBS50s as well. Last night the internet went out. I tried power resetting and didn't work. one of the RBS50 ...
Alex123456's avatar
Alex123456
Aspirant
May 18, 2021
I tried following reset video, but the RBR50 power light never turns amber. I hold down the reset button for 30 seconds and still no amber color. I know I’m pressing it, because I hear the reset button click down.

I tried to connect directly, and go to the IP address and it says “this site can’t be reached.”
CrimpOn's avatar
CrimpOn
Guru - Experienced User
May 18, 2021
Alex123456 wrote:
I tried following reset video, but the RBR50 power light never turns amber. I hold down the reset button for 30 seconds and still no amber color. I know I’m pressing it, because I hear the reset button click down.

I tried to connect directly, and go to the IP address and it says “this site can’t be reached.”

There is a process that people call the "30-30-30 method":

  • Hold the Reset button for 30 seconds (a very long time)
  • While holding the reset button, turn off the power and wait 30 more seconds.
  • While still holding the reset button, turn the power back on and hold for 30 more seconds.

If the IP address comes back as "site can't be reached", that is not a good sign.

I would take a look at the network settings to verify that

  • The PC got an IP address from the Orbi (what does it start with?)
  • The subnet mask is 255.255.255.0
  • There is a gateway address where the first three numbers match the PC's IP address

 

  • Alex123456's avatar
    Alex123456
    Aspirant
    May 18, 2021
    I tried 30-30-30 and it didn’t change color from green, besides to off while it was unplugged.

    I can’t find an IP for the RBR50. I have it plugged into my computer with Ethernet cable, I disconnected from my xfinity wifi, and I don’t see any connection.