RBR50 Orbi bricked by firmware auto update and NETGEAR won't replace it

Question

NETGEAR pushed a new firmware update for the RBR50 on 02/23/2023 and it bricked my Orbi. I can't factory reset it as the device is unresponsive to everything. I've tried the 30-30-30 factory reset method. I've tried holding the button for 30 seconds, a minute, 5 minutes. Nothing works.

I called support and they did not help at all. They won't even offer a replacement. After this experience, I'm never going to buy another Orbi.

Anyone else got the Orbi bricked?

plemans · Answer

You can try recovering it with tftp or nmrpflash.
are you on windows? if so, follow this guide
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
just make sure you enable tftp
https://www.thewindowsclub.com/enable-tftp-windows-10

and here's a video walk through using a tftp client. Use the built in one for windows 10 though. the video is more of an example of how its done.
https://www.youtube.com/watch?v=R9DLrLQrpaw

and if that doesn't work, you can try using nmrpflash
https://github.com/jclehner/nmrpflash

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RBR50 Orbi bricked by firmware auto update and NETGEAR won't replace it

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