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Andy_Gardner's avatar
Andy_Gardner
Follower
Jun 01, 2020

RBR50 Orbi firmware update problems with Satellites not connecting

I use the orbi app on my iPhone to check which devices are connected from time to time. 

I noticed there was a firmware update recommended this morning so I accepted it. 

After the update our two Satellites are no longer connected.  The colored dot on the network map beside each satallite is now magenta in color.

I've tried pwering on and off and hitting the "Sync" button - but they simply wont connect.

 

Any help would be appreciated.

 

thank you - Andy

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jun 01, 2020

    ou need to update the RBS before updating the RBR. Keep this in mind for future updates. 

     

    What you need to do is factory reset the RBS. Wire connect a PC to the 1st satellite. Already have the most current FW version files downloaded on to this PC. 

    Wire connect 1 PC to the back of the RBS. Factory reset the RBS, wait about 5 minutes. The PC will get a IP address from the satellite. The RBS will be 192.168.1.250. Use this IP address in a web browser to log in to the satellites web page. Log in as admin and password. Use the satellites web page FW update feature to select the FW update file that was unpacked from the .zip file. Then factory reset and then re-sync the satellites to the RBR.