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Carolyn123's avatar
Carolyn123
Follower
Dec 29, 2020

RBR50 Orbi Router not compatible with our TVs

 When I try to install on my PC the app for our new RBR50 Orbi Router, it says that our Sony Bravia 2015 TV and our TCL Union TV are not compatible with the Orbi device.  These are our main TVs and t...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Dec 30, 2020
Carolyn123 wrote:

 When I try to install on my PC the app for our new RBR50 Orbi Router, it says that our Sony Bravia 2015 TV and our TCL Union TV are not compatible with the Orbi device.

I agree that more information would be useful.  The Orbi "app" only functions on Apple and Android smartphones/tables.  There is no "app" for Windows.  Since this is a PC, would it be possible to take a screen shot of this message and post it?  (Use the "Browse" button in the lower left.  Images posted "inline" have to be approved by a moderator which can take several days.)

 

It would also help to know the exact model number of Bravia and TCL TV's.  (There are so many.)  And, just to confirm: the goal is to connect these  TV's to the Orbi WiFi, not via ethernet cable, correct?