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Solved
RBR50 performance degradation after 2.5.0.38 firmware update
Hi everyone, Updating my Orbi RBR50 router and RBS50 satellites to the latest firmware release package (2.5.0.38) seems to have resulted in a significant deterioration of my network's performance...
So... after reverting my RBR50 and RBS50s to firmware 2.3.5.30, which Netgear considers the last stable release, the network slowdown that came out of nowhere is gone. However, this doesn't cure the random spikes in latency that were driving me absolutely spare. After receiving no meaningful assistance from Netgear's dev team, I've opted to just broom my Orbi setup and replaced it with a more reliable mesh system from another manufacturer. Specifically, the Asus ROG Rapture GT-AX11000 WiFi 6 triple-band system. It's proving to be much more stable than the Orbi was and thus far has offered slightly better performance, though it's about 1 1/2 times the size and looks like a futuristic take on Stonehenge.
Please, make contact with NG support and file a support ticket:
https://www.netgear.com/mynetgear/registration/login.aspx
What are you ISP Speeds UP and down that you pay for?
Others have reported having problems with getting anything near 900Mbps WAN to LAN on wired speeds:
FURRYe38 wrote:What are you ISP Speeds UP and down that you pay for?
Others have reported having problems with getting anything near 900Mbps WAN to LAN on wired speeds:
As noted in my original post, my ISP's connection provides a downstream of 360Mbps and an upstream of 25Mbps.
With the (buggy-as-f*ck) current firmware (2.5.0.38 and 2.5.0.40), both WiFi and wired connections display performance losses of 30% or more.
FURRYe38 wrote:Please, make contact with NG support and file a support ticket:
The MyNetgear support site does not offer any option to file a support ticket.
All it offers are links to this community section, which has thus far proved to be pretty useless, and a blatant plug for "premium support" which would be a ripoff at a quarter the price.
I think this is a bug that has been plaguing Orbi for a while now. Just not in recent FW builds. This has been on going for a while now.
I haven't seen any slow downs with v38 loaded. I need to load up v40 and test again. I presume I'll probably see the same thing. I do factory resets before and after loading code then setup from scratch and speed test. Even after completing my configuration, speeds are solid on my RBK50 system, 200/10. I don't see any slow downs from the RBR or RBS. My RBR is in a basement area about 30 feet away from the RBR thru two floors. C7800 modem in modem mode only.
You can contact the forum Moderators and ask about this and precent them with your findings and logs please:
I'll be loading up v40 and checking again soon.
MacrossMike wrote:
FURRYe38 wrote:What are you ISP Speeds UP and down that you pay for?
Others have reported having problems with getting anything near 900Mbps WAN to LAN on wired speeds:
As noted in my original post, my ISP's connection provides a downstream of 360Mbps and an upstream of 25Mbps.
With the (buggy-as-f*ck) current firmware (2.5.0.38 and 2.5.0.40), both WiFi and wired connections display performance losses of 30% or more.
FURRYe38 wrote:Please, make contact with NG support and file a support ticket:
The MyNetgear support site does not offer any option to file a support ticket.
All it offers are links to this community section, which has thus far proved to be pretty useless, and a blatant plug for "premium support" which would be a ripoff at a quarter the price.
FURRYe38 wrote:I haven't seen any slow downs with v38 loaded. I need to load up v40 and test again. I presume I'll probably see the same thing. I do factory resets before and after loading code then setup from scratch and speed test. Even after completing my configuration, speeds are solid on my RBK50 system, 200/10. I don't see any slow downs from the RBR or RBS. My RBR is in a basement area about 30 feet away from the RBR thru two floors. C7800 modem in modem mode only.
Hm... given what I've seen of this (or similar) issues reported by other community members, I have to wonder if the reason you don't see this issue is that your connection is too slow for the symptoms to be obvious? Most people reporting this kind of problem are reporting a loss of performance on cable or fiber optic connections substantially faster than 200Mbps. What I'm experiencing with my Orbi setup on Netgear's latest firmware more or less caps my WiFi and ethernet speeds to 250Mbps or less. This issue seems to increase in severity roughly in proportion to the connection speeds available on the WAN side. I'm seeing a falloff of 100Mbps or more at 360Mbps, others using 500Mbps or 1,000Mbps are seeing falloffs of 200Mbps+.
2.5.0.38 was the first update my Orbi prompted me to install in quite some time (6mo+), so I'd wonder if I either missed a bunch of older firmware versions with this issue or if this is an issue that repeatedly breaks when compatibility fixes are added.
FURRYe38 wrote:You can contact the forum Moderators and ask about this and precent them with your findings and logs please:
This is helpful information, thank you. I will contact them with my test data and log files this evening.
Preventing end users from submitting tickets to tech support after the first 90 days seems like a frankly awful idea. The kind of people who splurge on "premium support" are more or less mutually exclusive from the kind of power users who will be out there identifying issues in the field. It feels almost self-sabotaging of Netgear to lock problem reporting behind a paywall when they could and should leverage power users as (essentially free) second-tier validation engineers. My Orbi system's about two years old, so I'm well outside that free 90 day support window.
How many times must this be said to correct @FURRYe38?
You can only file a ticket with Netgear on product problems in the first 90 days of ownership unless you buy 2 year contract in the first 90 days.
from the Netgear Website - *The Extended Warranty and Extended Warranty and Support plans only apply to supported NETGEAR products purchased from an authorized NETGEAR reseller. Available to any new or existing customers (US only) within 90 days of product purchase.
FURRYe38 wrote:
Please, make contact with NG support and file a support ticket:
https://www.netgear.com/mynetgear/registration/login.aspx
Since I don't know when users purchased there systems, I have zero idea what there warranty status is nor will I ask. It's up to users to check there status and get in contact with NG support, if there warranties are over, then contacting one of the forum moderators to get options is recommended. I don't work for NG so I don't have warranty status access for users.
We troubleshoot here in the forums only. If we exhaust all troubleshooting efforts, then users need to seek help from NG support.
Good Luck.
Wire1852 wrote:How many times must this be said to correct @FURRYe38?
You can only file a ticket with Netgear on product problems in the first 90 days of ownership unless you buy 2 year contract in the first 90 days.
from the Netgear Website - *The Extended Warranty and Extended Warranty and Support plans only apply to supported NETGEAR products purchased from an authorized NETGEAR reseller. Available to any new or existing customers (US only) within 90 days of product purchase.
FURRYe38 wrote:
Please, make contact with NG support and file a support ticket:
https://www.netgear.com/mynetgear/registration/login.aspx
FURRYe38 wrote:Since I don't know when users purchased there systems, I have zero idea what there warranty status is nor will I ask.
Why not ask or if you're truely interested in helping state the 90 day period in your post. Simple
Or do what I had to do to get support whcih is to email their CEO and CTO directly: patrick.lo@netgear.com and mark.merrill@netgear.com for which you will get an email from their support creating a case ID.
They (their IT) will probably get you to go into the debug mode for the Orbi devices and start a debug log capture for which you will then need to uploaqd and send on to them.
Have you had any more resolution on your CASE ID with NG?
pablohoney wrote:Or do what I had to do to get support whcih is to email their CEO and CTO directly: patrick.lo@netgear.com and mark.merrill@netgear.com for which you will get an email from their support creating a case ID.
They (their IT) will probably get you to go into the debug mode for the Orbi devices and start a debug log capture for which you will then need to uploaqd and send on to them.
