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Solved
RBR50 performance degradation after 2.5.0.38 firmware update
Hi everyone, Updating my Orbi RBR50 router and RBS50 satellites to the latest firmware release package (2.5.0.38) seems to have resulted in a significant deterioration of my network's performance...
So... after reverting my RBR50 and RBS50s to firmware 2.3.5.30, which Netgear considers the last stable release, the network slowdown that came out of nowhere is gone. However, this doesn't cure the random spikes in latency that were driving me absolutely spare. After receiving no meaningful assistance from Netgear's dev team, I've opted to just broom my Orbi setup and replaced it with a more reliable mesh system from another manufacturer. Specifically, the Asus ROG Rapture GT-AX11000 WiFi 6 triple-band system. It's proving to be much more stable than the Orbi was and thus far has offered slightly better performance, though it's about 1 1/2 times the size and looks like a futuristic take on Stonehenge.
Please, make contact with NG support and file a support ticket:
https://www.netgear.com/mynetgear/registration/login.aspx
What are you ISP Speeds UP and down that you pay for?
Others have reported having problems with getting anything near 900Mbps WAN to LAN on wired speeds:
How many times must this be said to correct @FURRYe38?
You can only file a ticket with Netgear on product problems in the first 90 days of ownership unless you buy 2 year contract in the first 90 days.
from the Netgear Website - *The Extended Warranty and Extended Warranty and Support plans only apply to supported NETGEAR products purchased from an authorized NETGEAR reseller. Available to any new or existing customers (US only) within 90 days of product purchase.
FURRYe38 wrote:
Please, make contact with NG support and file a support ticket:
https://www.netgear.com/mynetgear/registration/login.aspx
Since I don't know when users purchased there systems, I have zero idea what there warranty status is nor will I ask. It's up to users to check there status and get in contact with NG support, if there warranties are over, then contacting one of the forum moderators to get options is recommended. I don't work for NG so I don't have warranty status access for users.
We troubleshoot here in the forums only. If we exhaust all troubleshooting efforts, then users need to seek help from NG support.
Good Luck.
Wire1852 wrote:How many times must this be said to correct @FURRYe38?
You can only file a ticket with Netgear on product problems in the first 90 days of ownership unless you buy 2 year contract in the first 90 days.
from the Netgear Website - *The Extended Warranty and Extended Warranty and Support plans only apply to supported NETGEAR products purchased from an authorized NETGEAR reseller. Available to any new or existing customers (US only) within 90 days of product purchase.
FURRYe38 wrote:
Please, make contact with NG support and file a support ticket:
https://www.netgear.com/mynetgear/registration/login.aspx
FURRYe38 wrote:Since I don't know when users purchased there systems, I have zero idea what there warranty status is nor will I ask.
Why not ask or if you're truely interested in helping state the 90 day period in your post. Simple
Or do what I had to do to get support whcih is to email their CEO and CTO directly: patrick.lo@netgear.com and mark.merrill@netgear.com for which you will get an email from their support creating a case ID.
They (their IT) will probably get you to go into the debug mode for the Orbi devices and start a debug log capture for which you will then need to uploaqd and send on to them.
Have you had any more resolution on your CASE ID with NG?
pablohoney wrote:Or do what I had to do to get support whcih is to email their CEO and CTO directly: patrick.lo@netgear.com and mark.merrill@netgear.com for which you will get an email from their support creating a case ID.
They (their IT) will probably get you to go into the debug mode for the Orbi devices and start a debug log capture for which you will then need to uploaqd and send on to them.
Their "engineers" are still reviewing the logs. I would have thought for a seemingly simple bug it could be fixed relatively quickly. While not appearing to affect performance it is an annoying bug nonetheless.
Well, my tinkering with the Orbi router's security settings seems to have yielded... something?
I wasn't able to find any combination of settings that yielded a return to normal performance after several hours of experimentation. After my testing was done and I manually re-entered the default security settings, for no reason I can identify the falloff in network speed about half of what it was before I started tinkering (~50Mbps instead of ~100Mbps). Not a huge difference, all told, but enough to be detectable using a speed test or any speed-sensitive task. The periodic network lag, however, is apparently unaffected. Every few minutes on most any online game (tested most extensively using Overwatch 1.4.2.x) the ping goes completely to hell if I'm connected through the Orbi but stays stable if I'm upstream of the Orbi as a client on the cable modem itself.
(I guess it shows the base level of hardware quality that my ping under normal conditions is actually better on the Orbi with the modem in bridge mode than connected directly to the modem in router mode. Only by a few milliseconds, but it's something.)
I'm going to poke the mods and see if any action is being taken, and if I don't get at least some confirmation and a moderate level of detail that something is being done I'll draft a unpleasant missive to select senior management at Netgear and then revert my system back to the last stable release and keep going backwards until I find one that's not impacted.
.40 hot-fix solved my slow down issues.
Just the same, I think I'm going to revert back to the .30 firmware.
