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Solved
RBR50 performance degradation after 2.5.0.38 firmware update
Hi everyone, Updating my Orbi RBR50 router and RBS50 satellites to the latest firmware release package (2.5.0.38) seems to have resulted in a significant deterioration of my network's performance...
So... after reverting my RBR50 and RBS50s to firmware 2.3.5.30, which Netgear considers the last stable release, the network slowdown that came out of nowhere is gone. However, this doesn't cure the random spikes in latency that were driving me absolutely spare. After receiving no meaningful assistance from Netgear's dev team, I've opted to just broom my Orbi setup and replaced it with a more reliable mesh system from another manufacturer. Specifically, the Asus ROG Rapture GT-AX11000 WiFi 6 triple-band system. It's proving to be much more stable than the Orbi was and thus far has offered slightly better performance, though it's about 1 1/2 times the size and looks like a futuristic take on Stonehenge.
How many times must this be said to correct @FURRYe38?
You can only file a ticket with Netgear on product problems in the first 90 days of ownership unless you buy 2 year contract in the first 90 days.
from the Netgear Website - *The Extended Warranty and Extended Warranty and Support plans only apply to supported NETGEAR products purchased from an authorized NETGEAR reseller. Available to any new or existing customers (US only) within 90 days of product purchase.
FURRYe38 wrote:
Please, make contact with NG support and file a support ticket:
https://www.netgear.com/mynetgear/registration/login.aspx
Since I don't know when users purchased there systems, I have zero idea what there warranty status is nor will I ask. It's up to users to check there status and get in contact with NG support, if there warranties are over, then contacting one of the forum moderators to get options is recommended. I don't work for NG so I don't have warranty status access for users.
We troubleshoot here in the forums only. If we exhaust all troubleshooting efforts, then users need to seek help from NG support.
Good Luck.
Wire1852 wrote:How many times must this be said to correct @FURRYe38?
You can only file a ticket with Netgear on product problems in the first 90 days of ownership unless you buy 2 year contract in the first 90 days.
from the Netgear Website - *The Extended Warranty and Extended Warranty and Support plans only apply to supported NETGEAR products purchased from an authorized NETGEAR reseller. Available to any new or existing customers (US only) within 90 days of product purchase.
FURRYe38 wrote:
Please, make contact with NG support and file a support ticket:
https://www.netgear.com/mynetgear/registration/login.aspx
FURRYe38 wrote:Since I don't know when users purchased there systems, I have zero idea what there warranty status is nor will I ask.
Why not ask or if you're truely interested in helping state the 90 day period in your post. Simple