RBR50 Problem

I have no experience with Netgear support.  If Netgear is like most vendors, after a product passes the warranty period (which can be as short as 90 days - certainly 18 months is "out of warranty") they begin to charge for technical support.  I have never heard of anybody giving the money back.

Perhaps you could provide more details about what is happening.

• Everything was fine for 18 months and then suddenly your network went bonkers.  Did anything change about that time?  (add new devices?  install a software update?  cable provider did something?)
• Perhaps "a few seconds" is hyperbole?  i.e. if the Orbi is literally up for seconds, no one has time to perform any tests of upload, download, performance, etc.  How are you able to log into the Orbi community and post a question?  (Using some other internet?)
• You mention the "app".  How do you interact with the Orbi?  Using the web interface with a browser (Firefox, Chrome, Safari, etc.)?  Or, using a Netgear app on (iPhone? Android?)  My sense if that most of the community members interact with Orbi using the web interface, specifically with a PC or iMac that is connected to the Orbi with an ethernet cable.  I, myself, have never used an "app" and do not intend to.
• Have you done a reset on the Orbi?  On the web interface, on the "Advanced" tab, select "Reboot" under Router Information. Back in my MS-DOS days, the first thing Tech Support would recommend is, "Turn it off and back on again."  (I called it the Big Red Switch.)  (You have probably done this many times, but it never hurts to ask.  Turn off the router and satellites.  Turn on only the router and see if it is stable.  Then, connect one satellite at a time.)
• Blanca-O offers good advice.  Trouble shooting is often a process of elimination.  If your modem goes down, the Orbi goes down with it.  (This is not likely the cause of things like satellite not connecting, but if you eliminate the modem as a problem, at least that is "off the table.")

OK?

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DougKaufman wrote:

So I called Netgear support last week and the person wasn't helpful. I called in again and they said to leave a vm and someone would call me. 3 days later, no one had called. Last night I was on with their Technical support for 3 hours and still no solution. 

Who did you call? A  number you found with a web search?

If so that won't be Netgear, just one of those scamsters buying ad space.

Netgear itself does not provide paid for support. It farms that out to GearHead Technical Support.

GearHead Support

The way to get into Netgear's support system is through MyNetgear. Or deal with issues here, it can be quicker and more effective.