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Forum Discussion
RBR50 Problem
This system is a disappointment, I tried to sign into the community, but can barely stay online long enough to do it. Then, I signed in three times, and immediately receved the message that my sess...
Can you please give use more information about your setup so we can try to help:
- What ISP modem/router are you using?
- Is Orbi in Router or AP Mode?
- What wired and wireless devices do you normally have connected to Orbi?
- What wifi channels are you using in Orbi and how does the wifi radio look like in your surrounding?
Did your original ISP modem have a wireless capability? Is it still there? What is the make/model of it.
Probably a simple solution to your issue, so although frustrating, there is hope.
Thanks for your response.
I have an Arris modem. When I started having problems, Comcast told me I had to be in bridge mode. That didn’t help matters. I got notice this morning that there was a firmware update for Orbi. I did the update, turned off bridge mode on the modem, and changed router mode to MP. Not sure if this is the entire solution, but I’ve been online for over two hours with no interruption. The longest in over a week. Fingers crossed.
What FW is currently loaded?
What is the model# of the ISP modem the NG router is connected too?
dnh3155 wrote:
Thanks for your response.
I have an Arris modem. When I started having problems, Comcast told me I had to be in bridge mode. That didn’t help matters. I got notice this morning that there was a firmware update for Orbi. I did the update, turned off bridge mode on the modem, and changed router mode to MP. Not sure if this is the entire solution, but I’ve been online for over two hours with no interruption. The longest in over a week. Fingers crossed.
dnh3155 wrote:
Thanks for your response.
I have an Arris modem. When I started having problems, Comcast told me I had to be in bridge mode. That didn’t help matters. I got notice this morning that there was a firmware update for Orbi. I did the update, turned off bridge mode on the modem, and changed router mode to MP. Not sure if this is the entire solution, but I’ve been online for over two hours with no interruption. The longest in over a week. Fingers crossed.
Great, hopefully that will solve your issues. Please let us knoe how it goes! :)
