RBR50 Problem

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

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tommyvan wrote:

Orbi TriBand RBK 50, 3 months old, running V2.2.1.210 in Router Mode with Xfinity Cisco DPC3939 in Bridge Mode.

 

Working today in IE 11 (Current) reading Gmail.

 

All internet and local activity is suddenly lost and access to the Orbi Router is unavailable.  After several minutes, the Orbi is available but has returned to factory default settings.  All my settings were lost.

 

I was able to log in as a new user then reload a saved backup but I have two huge questions.

 

1.  What caused this to happen?  (It hasn't happened before and I have restarted multiple times with no issues)

 

2.  What can be done to prevent this in the future.

 

Thanks,

Tom

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