RBR50 Problems

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Breakaway9 wrote:

After experiencing significant problems with my RBR10 in one location, and my RBR50 285 miles away and posting in this community on 3/22/2021 with no solutions provided by Netgear or the community, I paid $140 for a subscription to Gearhead so that I could talk to someone at Netgear. I then spoke to Rakhee at Netgear (Gearhead) and spent 1 hour and 19 minutes on the phone. She told me that this is a known issue with the recent firmware update pushed out to RBR50's but nothing in their records on the RBR10 despite the symptoms being identical. She said that their engineers are working on the problem with RBR50's but, in the meantime, she agreed to walk me through a firmware downgrade. She also helped me with the RBR10 but, without any warning, and long after the call was over, I learned that I was going to have to reset all 20 devices connected to it. UGH. WHY DIDNT NETGEAR PROVIDE CLEAR AND CONCISE NOTICES ON THEIR WEB SITE AND IN THIS COMMUNITY THAT THEY HAVE A KNOWN PROBLEM WITH THE RECENT RBR50 FIRMWARE UPGRADE? I SEE SO MANY FRUSTRATED CUSTOMERS ON THIS SITE, MOST WITH NO REPLIES OR SUGGESTED SOLUTIONS.

 

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I doubt the firmware was 'pushed out'.  Users most likely had to click something.