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Forum Discussion
Camzilla5150
Jan 05, 2023Tutor
RBR50 randomly dropping signal
So I am beyond frustrated. I work from home and need a stable connection. I work for the government so each drop, even for a few seconds forces me to do an insanely slow complete reboot of my work sy...
KevinLiT
Jan 09, 2023NETGEAR Moderator
Hello Camzilla5150,
I understand that you are having interim network issues that you did not originally have with your prior network setup. Your network disconnects could be caused by a double NAT ( Network Address Translation). Double NAT occurs when there is more than one router connected to the network in router mode. Changing your Orbi from router mode to AP mode has been proven to solve network issues similar to yours.
Please try changing your Orbi to AP mode. Please visit the link below for instructions on how to successfully change your Orbi to AP mode:
How do I configure my Orbi router to act as an access point? | Answer | NETGEAR Support
Best,
Kevin
Community Team
Camzilla5150
Jan 11, 2023Tutor
Thank you. I will try to switch it to AP mode and see if that helps!
- plemansJan 12, 2023Guru - Experienced User
AP mode won't work.
Both of those modems are modem only. Its just one has built in voice capability.
So if you put the orbi in AP mode, nothing will be handling dhcp/nat.
I'd contact them to see if you can just use the Technicolor as it has voice and modem. Plus its more capable. There's no point to have the other one.
- Camzilla5150Jan 14, 2023Tutor
Good to know on the AP. I was skeptical that it was the solution because I had heard that as well.
I'll give them a call. I'm actually trying to switch to Hunter Communications. Half the cost and twice the speed and much better customer service.
Thanks for the assists.- Camzilla5150Mar 23, 2023Tutor
AP mode didn’t work.
I’m tired of this crap system. I’m done with netgear and they’ve permanently lost a customer for sure. Too many other good systems out there. Working full time and going to school full time, I don’t have time to research the crap out of how to get my wifi system to do what it’s supposed to.
Thanks to all that helped troubleshoot but I’m throwing in the towel. Hopefully netgear gets things figured out and fixes all the dropped wifi issues. 😕