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Forum Discussion

jimmauro's avatar
jimmauro
Aspirant
Sep 13, 2022

RBR50 randomly reboots

My RBR50 Router, connected to my AT&T BGW210 (AT&T Fiber), has been randomly rebooting about twice a week. Nothing in the logs. No indication of anything from the BGW210 side. We simply notice tha...
KevinLiT's avatar
KevinLiT
NETGEAR Moderator
Sep 16, 2022

Hello jimmauro,

Welcome to the NETGEAR Community!

 

I understand that you are having reboot issues with your RBR50 on firmware version 2.7.3.22.

Please update your RBR50 firmware to version 2.7.4.24 then check your RBR50 for reboots. 

 

Please navigate to the link below for the most updated firmware for your RBR50:

https://www.netgear.com/support/product/RBR50.aspx#download

For more information on manually updating your RBK50 please navigate to the link below:
https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-com


Best,
Kevin
Community Team

  • jimmauro's avatar
    jimmauro
    Aspirant
    Sep 17, 2022

    Thanks. I updated both my RBS50 Satellites and the RBR50 router with the latest firmware this morning.

    As the reboots have been random, I need to wait at least 2 weeks before I start to feel warm and fuzzy that the issue is resolved.

     

    I will post an update here either way.

     

    Best

    Jim

     

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Sep 30, 2022

      You might give Voxels 3rd party FW a try as well. If the reboot still happens even with this FW, then there is either a HW problem or a environment problem. 

       

      Good luck.

      • jimmauro's avatar
        jimmauro
        Aspirant
        Sep 30, 2022

        Thanks. I may try that. I do not think it's environmental, as they AT&T BGW210 and the RBR50 are plugged into the same

        surge protector, and the BGW210 is not restarting. 

         

        I just swapped the power supply between one of the satellites and the router. Will see what that does.

         

        If I get another router reboot, I may try the 3rd party firmware - need to think about that, but I do appreciate the note.

         

        Best

        Jim

         

  • jimmauro's avatar
    jimmauro
    Aspirant
    Sep 30, 2022

    Well, it was close, but no cigar.

    I did the firmware update on 9/17. The router rebooted yesterday (9/29).

     

    So there's still a problem with my RBR50 randomly rebooting. Here's the log entry:


    [Initialized, firmware version: V2.7.4.24] Thursday, September 29, 2022 17:11:04

     

    My next move is to remove the Orbi gear, re-enable WiFi on the AT&T BGW210 modem, and plug a couple WiFi

    extenders in on the 2nd and 3rd floor.

     

    Very disappointing. The Netgear Orbi devices are relatively expensive. I paid almost $400 for the router and

    2 satellites just over a year ago.

     

    Appreciate everyone's input.

     

    Jim