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wegunterjr's avatar
wegunterjr
Guide
Dec 10, 2019

rbr50 rebooting FW 2.3.5.0

Not sure what is going on, but cannot keep connected for longer than about 30 minutes and then the orbi reboots or something. I have performed a factory reset. It is connected directly to my fiber ...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Dec 10, 2019
wegunterjr wrote:

Not sure what is going on, but cannot keep connected for longer than about 30 minutes and then the orbi reboots or something.
I have performed a factory reset.
It is connected directly to my fiber conection and there is nothing in between..

If this Orbi was purchased within the last 90 days, it comes with "complimentary support" where you can talk to a Netgear person on the phone.

 

If it is more than 90 days old, did it EVER work correctly?

 

Just as a favor, could you please use the Orbe web interface, navigate to the Advanced Tab, and click on the "Connection Status" under Internet Port.  What do you see for:

  • Lease Obtained
  • Lease Expires

Thanks

  • wegunterjr's avatar
    wegunterjr
    Guide
    Dec 10, 2019

    It has worked awesome for over a year, but just moved into a new home (both have fiber).

     

    Lease Obtained0 Days, 23 Hours, 0 Minutes
    Lease Expires

    0 Days, 21 Hours, 22 Minutes

    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User
      Dec 10, 2019

      Thanks for the quick response.  Well... that shoots my theory all to hell.  A 1 day DHCP lease is pretty much "standard".

       

      Can you describe more about what happens and when it happens?

      • wegunterjr's avatar
        wegunterjr
        Guide
        Dec 10, 2019

        it is typically about every 30 minutes, the WiFi  just drops.

        then takes a minute or two to reboot.

        The SSID disappears...strange...