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wegunterjr's avatar
wegunterjr
Guide
Dec 10, 2019

rbr50 rebooting FW 2.3.5.0

Not sure what is going on, but cannot keep connected for longer than about 30 minutes and then the orbi reboots or something. I have performed a factory reset. It is connected directly to my fiber ...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Dec 10, 2019
wegunterjr wrote:

Not sure what is going on, but cannot keep connected for longer than about 30 minutes and then the orbi reboots or something.
I have performed a factory reset.
It is connected directly to my fiber conection and there is nothing in between..

If this Orbi was purchased within the last 90 days, it comes with "complimentary support" where you can talk to a Netgear person on the phone.

 

If it is more than 90 days old, did it EVER work correctly?

 

Just as a favor, could you please use the Orbe web interface, navigate to the Advanced Tab, and click on the "Connection Status" under Internet Port.  What do you see for:

  • Lease Obtained
  • Lease Expires

Thanks

wegunterjr's avatar
wegunterjr
Guide
Dec 10, 2019

It has worked awesome for over a year, but just moved into a new home (both have fiber).

 

Lease Obtained0 Days, 23 Hours, 0 Minutes
Lease Expires

0 Days, 21 Hours, 22 Minutes

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Dec 10, 2019

    Thanks for the quick response.  Well... that shoots my theory all to hell.  A 1 day DHCP lease is pretty much "standard".

     

    Can you describe more about what happens and when it happens?

    • wegunterjr's avatar
      wegunterjr
      Guide
      Dec 10, 2019

      it is typically about every 30 minutes, the WiFi  just drops.

      then takes a minute or two to reboot.

      The SSID disappears...strange...

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Dec 10, 2019

        What is the Mfr and model# of the ISP modem the NG router is connected too?

         

        What devices do you have connected to the system? Wired and wireless? 

         

        30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

         Any closer can be problematic...when you go to turn the RBS back on. 

         

        Any Wifi Neighbors near by? If so, how many?

         

        Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

        Try disabling the following and see:
        Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

        wegunterjr wrote:

        it is typically about every 30 minutes, the WiFi  just drops.

        then takes a minute or two to reboot.

        The SSID disappears...strange...