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Forum Discussion
RBR50 regularly needs power cycling
I'm getting sick and tired of this kit. Every now again, sometimes after weeks sometimes after days, I lose internet connectivity. This is usually resolved by switching off the satellite, switching...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026
Has a factory reset and setup from scratch been performed since last FW update?
Thank you Furrye38 for taking an interest in this, but the problems I am experiencing are to do with access to the internet from my local network, not access to the router and satellite by wifi, which has always been fine.
The problems have persisted across various versions of firmware, but if part of the solution is to do a hardware reset and setup from scratch each time the firmware is updated, then that itself would be a very severe problem.
Please provide feedback to the questions presented so we can get an idea of your situation and configuration. This helps us help you with some suggestions and ideas on areas that should be vetted and narrowed down to see if the problems is with Orbi or not. IF you think the problem is sever then you may need to contact NG support directly if we can't help you here in the forums.