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Forum Discussion
RBR50 reset - no ssid (ORBIxx), no login/setup possible...
Hello. Having massive problems with my RBR50 after initial 6 months all fine, then ever more dropped connections, wifi ssid unavailable, all started when switching ISP. Tried numerous full resets bu...
Thank you for your reply.
So for the first time I've tried a factory reset without the ISP provided rouyer connected to teh RBR50, which now is completely satnd alone, exceot for the ethernet connection to my proven-to-work laptop. This to avoid any DNS/DHCP sensitivities or issues.
As mentioned it should then at least be contactable via the setup Wifi ssid (Orbi xx) or via ethernet, on 192.168.1.1
Unfortunately, none are working, the ssid is not being broadcast nor connectable via "Other..." and the ethernet is not working at all, ie a lan cable, proven to work in at least 3 other routers, now the only connected device to the faulty RBR50, but is not being assigned any ip address.
That was my last hope....
So how do I go about to proceed with a warranty claim wihtout paying for the support package?
Purchase date: end of March this year...
Thanks for any suggestions or tips.
Can you comment on the original and new ISP's and what equipment the Orbi was connected to and is now connected to?
Both ISPs use a fiber optic box, which is turn has been connected to 2 different Dlink managed routers issued by the respectve ISP. The previuos ISP used a Dlink 850L, the new ISP uses a Dlink 853, both at their standard ISP settings.
However, I'd love for someone to pont me to some heavy hard core trouble shooting sequence, if at all possible. But for now I'd conclude this rBR50 is broken... :mansad:
