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Forum Discussion
RBR50 Router Firmware Version V2.5.0.38 - Access Control = 500 Internal Server Error
I have updated my Orbi RBR50 to the latest firmware version V2.5.0.38. Now I cannot access the Access Control section and see no devices in the Attached Devices section. Is this a known issue or...
Clear out all browser caches. Exit the browser and re-launch the broswer to the RBRs web page.
Try a different browser, IE11, Firefox or Opera.
Factory reset the RBR if the above fails.
wodge wrote:I have updated my Orbi RBR50 to the latest firmware version V2.5.0.38.
Now I cannot access the Access Control section and see no devices in the Attached Devices section.
Is this a known issue or does anyone know a workaround?
Did you ever find a resolution? I had the same issue, patched to V2.5.0.40. I still am getting the same message after a couple of months. The first symptom is that we experience slow internet access times sporadicly. Then the iphone apps won't let me login with admin password, says its incorrect, but it isn't. Then when we try to log on via wired web browswer we are able to but get the same 500 internal server error or may get a text only interface the is all but unusable.
I had the same error, somhow I downloaded RBS50 firmware instead of RBR50. And with my bad eye sight and even worse font for viewing the .img file for upload - repeatedly kept using the wrong firmware. Once I downloaded the correct firmware and cleared my IE cache etc it worked fine.
What FW version are you using now?
techrealm wrote:I had the same error, somhow I downloaded RBS50 firmware instead of RBR50. And with my bad eye sight and even worse font for viewing the .img file for upload - repeatedly kept using the wrong firmware. Once I downloaded the correct firmware and cleared my IE cache etc it worked fine.
Exact same Issue with us as well. Clearing cache is of no help.
Have not tried to re-set up Orbi as a new device, with restart of cable modem, etc. using the App. Has any one tried that approach?
- I've found updating to the latest available firmware vision has fixed this issue
