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Forum Discussion
RBR50 Router Firmware Version V2.5.0.38 - Access Control = 500 Internal Server Error
I have updated my Orbi RBR50 to the latest firmware version V2.5.0.38. Now I cannot access the Access Control section and see no devices in the Attached Devices section. Is this a known issue or...
yes, I tried several ISPs, and same issue. Again, nothing changed on my end. I spent 30 years in network support, I can tell you without hesitation that this is a Netgear issue. Based on other peoples comments, they would agree. The point of remote access is just that, remote access. netgear continues to try to blame everything but their firmware, and fails to recognize that this issue started when they changed to the new "access anywhere" and updated the firmware.
Time for the google wifi, netgear is out of their league on this product.
relberfeld wrote:yes, I tried several ISPs, and same issue. Again, nothing changed on my end. I spent 30 years in network support, I can tell you without hesitation that this is a Netgear issue. Based on other peoples comments, they would agree. The point of remote access is just that, remote access. netgear continues to try to blame everything but their firmware, and fails to recognize that this issue started when they changed to the new "access anywhere" and updated the firmware.
Time for the google wifi, netgear is out of their league on this product.
Then you know when you receive a general error like you are getting, it can be anything, even a setting on your Orbi system.
The Anywhere Access feature in the Orbi app uses secure authentication through the Netgear Cloud and does not open any ports.
I have dozens of Orbi systems setup in various environments, and the app, as limited as it is, connects to all of them.
Have you cleared your browser's cache, deleted your browser's cookies, troubleshoot it as a 504 gateway timeout error?
The only way you may be able to solve your problem, is to physically go to the Orbi location and correct it.
great suggestions, but the illogical part of it is that the orbi app on iphone, multiple ipads, as well as the direct ip access all fail. fails on multiple pcs, macs, and has the same symptoms as reported in numerous other posts - slowdown and eventual failures of connected devices. this is not the ISP, connection speed or anything external. I suppose a piece of crap netgear ADP pulse router for security which is cable connected could be corrupting the router, as it fails often. As you say I cant fix this remote, until I go onsite. thanks for your help. until now I have been happy with orbi.
relberfeld wrote:I suppose a piece of crap netgear ADP pulse router for security which is cable connected could be corrupting the router, as it fails often. As you say I cant fix this remote, until I go onsite. thanks for your help. until now I have been happy with orbi.
You may have just found your problem. It could very well be the ADP pulse router.
So does a full reset and setup from scratch fix this?
If the Orbi app is not working after this, try to uninstall the orbi app, then re-install the app, walk thru a new setup on the app then check operation with the app.
if the app doen't work, please post about it over in the Orbi app forum:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Good Luck.
relberfeld wrote:great suggestions, but the illogical part of it is that the orbi app on iphone, multiple ipads, as well as the direct ip access all fail. fails on multiple pcs, macs, and has the same symptoms as reported in numerous other posts - slowdown and eventual failures of connected devices. this is not the ISP, connection speed or anything external. I suppose a piece of crap netgear ADP pulse router for security which is cable connected could be corrupting the router, as it fails often. As you say I cant fix this remote, until I go onsite. thanks for your help. until now I have been happy with orbi.
