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Forum Discussion
RBR50 Router Playing Dead?
Our Orbi RBR50 router stopped making a wifi network and the two satelites connected to it won't sync. I've done a number of things based on feedback in this community and other research. Currently,...
Adomatic wrote:Our Orbi RBR50 router stopped making a wifi network and the two satelites connected to it won't sync. I've done a number of things based on feedback in this community and other research. Currently, if I do a factory reset on the orbi (hold the reset button while turning power on for the router, waiting for red lights then green and releasing the reset button), I can go through the Orbi app on an iphone and get to a point where the app asks me to join an Orbi11 network.
This not a Factory Reset: https://www.youtube.com/watch?v=cMw4ePACgc4
While the Orbi is powered on, hold the reset button (more of a tiny hole actually) until the Power LED turns amber and then begins to flash. This can take 10 seconds or more. Then release the reset.
When the Orbi completes powering up (about 2.5 minutes), the WiFi SSID/password should be what is printed on the product label.
(and it will never be "NETGEAR". That is almost certainly a neighbor's WiFi network.)
Thanks for the reply. Right now, when I power on the rbr50, the power light turns green and the top ring flashes white. After a minute or so, the power light flashes red five times and then turns green and the top ring continues to flash white. During this process, I can hold the reset button down for over a minute and nothing happens.
I should also note that no network is ever presented from the orbi during this process either. If I hold reset and power on and let it boot that way, I can sometimes get it to present a network through the iPhone app but I haven't had any luck actually getting onto that network or even having it presented for more than a few minutes before it also seems to disapear.
Adomatic wrote:Thanks for the reply. Right now, when I power on the rbr50, the power light turns green and the top ring flashes white. After a minute or so, the power light flashes red five times and then turns green and the top ring continues to flash white. During this process, I can hold the reset button down for over a minute and nothing happens.
This does not sound good. According to Netgear, the Power LED flashing red indicates a problem:
https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-router-and-satellite-mean
i.e.
Pulsing red. Your Orbi system might need attention. Contact support.
This being an example of Netgear Humor because after 90 days, customers (literally) have no means to contact support.
If the product is less than one year old, it appears to be eligible for a warranty replacement. Older than one year... SOL.
Damn. This is NOT what customers should have to deal with.
Good info. Thanks. This was a certified refurb that I got in June. I'll see if they offer any support for it still.