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Forum Discussion
Nervouswrex
Sep 26, 2020Aspirant
RBR50 Router Pulses White After Unsuccessful Firmware Update
Hey everyone, I've been running a RBR50 with (2) RBS50 satellites since April 2020. Last night while attempting to update firmware from V2.5.2.4 to V2.7.0.70 the router got hung up after I successfull...
FURRYe38
Sep 26, 2020Guru - Experienced User
Pulsating WHTE means it's ready for configuration or waiting for your configuration. If it's BLINKING WHTE, then the system is still booting and powering UP. Then it will pulsate WHITE.
Can you access the RBRs web page at 192.168.1.1 at all with a wired PC and web browser?
If not, you should try this with the RBR:
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
"Need to press the reset button for 30 seconds then release, then it send to PUT the command and upload the FW.
I had a problem on a Windows 10 PC where this didn't work to use TFTP, so I switched to a WIndows 7 PC and the TFTP worked."
Nervouswrex
Sep 29, 2020Aspirant
Thanks for your feedback. After getting passed the NG Tech who offered me to purchase Phone Tech Support (because I passed the 90 day coverage period), I was then assisted by NG troubleshooter who concluded after 2 hours that my RBR50 was eligible for a hardware warranty replacement for what appears to be a corrupt FW issue.
- FURRYe38Sep 29, 2020Guru - Experienced User
The recovery method may have helped as well. Glad they are getting you a replacement.