RBR50 router shows offline but satellite is has internet access!

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Shakill wrote:

I bought RBR50 yesterday and set it up with the mobile Orbi app. I didnt connect the router directly from ISP modem / router. i connected it from another router which is connected to the ISP modem/router, it has to be done like this because the ISP cable ended in one floor and i need the Orbi setup in another floor. In the Orbi app the router shows offline but the satellite shows its online and i get internet on my phones & tabs through the satelite but devices near the router do not get internet. Moreover my samsung smart TV which is just beside the satellite gets connected to the satellite but netflix or amazon prime do not work but youtube works! this is frustrating, someone pls help me!

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Did you set the Orbi router to AP mode, since you are connecting to another router?

Who is your ISP and what equipment did they provide?
What is the current firmware on your Orbi device?
What device name is your Orbi router connected to?
Did you reboot your router, before starting the Orbi router install?
Try these settings:
Disable Circle, Armor, Daisy Chaining, Fast Roaming, IPv6 and uncheck 20/40Mhz Coexistence.
Set Short preamble mode. Save settings, reboot Orbi.