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FZ1977's avatar
FZ1977
Tutor
Feb 03, 2021

RBR50 Router

Hello All. Trying to update the firmware on my Orbi router. Working on a manual update. When I attach the .img file, click upload, it processes for a few minutes then an error message appears stating...
FURRYe38's avatar
FURRYe38
Guru
Feb 03, 2021

Ya you would. Who knows that NG does behind the scenes. Why I always check the RBK50 series pages first. That seems to be the starting point. :smileywink:

FZ1977's avatar
FZ1977
Tutor
Feb 03, 2021

Thanks all for the tips. Fingers crossed. 

  • vajim's avatar
    vajim
    Master
    Feb 03, 2021
    FZ1977 wrote:

    Thanks all for the tips. Fingers crossed. 

    yes keep us posted

  • FZ1977's avatar
    FZ1977
    Tutor
    Feb 04, 2021

    Hello Everyone! Following the suggestions from the group, I'm still unable to update the firmware. After an hour and 40 mins on the phone with NG last night, they couldn't figure it out either. Very frustrating!!

  • FZ1977's avatar
    FZ1977
    Tutor
    Feb 04, 2021

    vajim I tried that as well. It detects new firmware. I go through the motions to upload the update, shows sucessful. But when I check the firmware version it doesn't reflect the most recent. Still shows the current. 

  • FURRYe38's avatar
    FURRYe38
    Guru
    Feb 04, 2021

    So v212 would not install over v74? 

    Try 2.1.1.12 over v74. This is the next version right after v74. 

     

    Just to confirm that you have a retail Orbi and not a ISP branded Orbi? Like Verizon? 

    FZ1977 wrote:

    Hello Everyone! Following the suggestions from the group, I'm still unable to update the firmware. After an hour and 40 mins on the phone with NG last night, they couldn't figure it out either. Very frustrating!!

     

  • vajim's avatar
    vajim
    Master
    Feb 04, 2021
    FZ1977 wrote:

    vajim I tried that as well. It detects new firmware. I go through the motions to upload the update, shows sucessful. But when I check the firmware version it doesn't reflect the most recent. Still shows the current. 

     

    Try 2.1.1.12 over v74. This is the next version right after v74. 

     

  • FZ1977's avatar
    FZ1977
    Tutor
    Feb 04, 2021

    vajim I will give it a shot. I tried several with NG tech support last night. I would always get the same error message. "This is not the correct firmware for this product." Something along those lines. I confirmed the product time and time again. 

     

    FURRYe38 Yes, it's a retail Orbi. 

  • vajim's avatar
    vajim
    Master
    Feb 04, 2021
    FZ1977 wrote:

    vajim I will give it a shot. I tried several with NG tech support last night. I would always get the same error message. "This is not the correct firmware for this product." Something along those lines. I confirmed the product time and time again. 

     

    FURRYe38 Yes, it's a retail Orbi. 

    OK...thanks for trying.  Please keep us posted.

     

    Lots of good folks on here that will guide you through this.