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Forum Discussion
Rbr50 satellite not supported on orbi app
I have an Orbi system with base and 1 satellite that I have hard wired through the base. It was working just fine, then suddenly I cannot connect to it via wifi. The devices I have hard wired to the s...
What Firmware version is currently loaded?
Be sure RBR and RBS are loaded with same version of FW.
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
Has a factory reset and setup from scratch been performed since last update?
KennyB43 wrote:
I have an Orbi system with base and 1 satellite that I have hard wired through the base. It was working just fine, then suddenly I cannot connect to it via wifi. The devices I have hard wired to the satellite (smart tv, xBox) work just fine, but I cannot connect my Wireless devices. When I pull up the orbi app, the base connects when I’m close, but when I’m closer to the satellite, the app only says router not supported.
Any thoughts?