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HCC202's avatar
HCC202
Star
Jan 21, 2019

RBR50 Satellites drop connections

My system works great for a month or so than my satellites keep dropping offline. Have not moved the satellites or anything with the system. I had the latest firmware in the router and satellites. I reboot the router, but the satellites do not come back on line. They have to be brought back online manually.
Troubleshooting

2 Replies

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  • FURRYe38's avatar
    FURRYe38
    Guru
    Jan 21, 2019

    What FW is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?
    Is the Orbi system operating in Router or AP mode?

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?
    What WPA security modes are you using? Try WPA2 and AES only.

     

    Try disabling the following and see:
    Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

    HCC202 wrote:
    My system works great for a month or so than my satellites keep dropping offline. Have not moved the satellites or anything with the system. I had the latest firmware in the router and satellites. I reboot the router, but the satellites do not come back on line. They have to be brought back online manually.

     

  • FURRYe38's avatar
    FURRYe38
    Guru
    Jan 26, 2019

    Any progress on this? 

    HCC202 wrote:
    My system works great for a month or so than my satellites keep dropping offline. Have not moved the satellites or anything with the system. I had the latest firmware in the router and satellites. I reboot the router, but the satellites do not come back on line. They have to be brought back online manually.