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Forum Discussion

Jsonadam's avatar
Jsonadam
Tutor
Jul 25, 2020

RBR50 Satellites not showing up on App

I have had the RBR50 for several years. I have 3 satellites in addition to the router. Last night, my internet seemed to crash. Not sure if it was ATT or the router but it came back up after a few min...
plemans's avatar
plemans
Guru - Experienced User
Jul 25, 2020

If they're showing up through the online web interface its a good sign.

But if you really want to see them in the app, you might need to reset the router/satellites back to factory. 

Or i wouldn't worry about it after everything working fine other than the app display. 

Jsonadam's avatar
Jsonadam
Tutor
Jul 25, 2020

Thanks - that is my thought now as I really do not want to set everything back up again and since everything is working fine but....I keep checking the app to see if things have changed as it is killing me that I cannot see the network map even though there is no real reason or need to see it - just bugs the heck out of me as to why it worked and now does not. If something changes and functionality becomes affected I guess I will need to do a factory reset. 

  • ronealwa's avatar
    ronealwa
    Star
    Jul 26, 2020

    I noticed this same thing recently. The Orbi satellites (I have 2) no longer show up on the network map within the Orbi mobile app (I am on iOS). The satellites are connected fine and functioning normal. I am guessing some update within the app probably is causing it...and I also do not intend to set everything back to factory defaults just to test if that fixes it or not.