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Forum Discussion
RBR50 Seems like we are hitting max devices
Hi, so recently we ran into an issue where a lot of devices aren't able to get an internet connection but are connected to the internet, but when a device disconnects another one gets a connection. I ...
KShivum wrote:
Hi, so recently we ran into an issue where a lot of devices aren't able to get an internet connection but are connected to the internet, but when a device disconnects another one gets a connection. I would understand if we had 200 devices but we have 27
Sounds like maybe you are out of available IP addresses.
Check your DHCP settings to make sure you allocated enough IP addresses.
Also check your subnet mask as it also determines how many IP addresses you are allowed to have.
So I changed the Subnet mask to 255.255.0.0 but I can't change the ending IP address past 192.168.1.254, the 1 is locked
KShivum wrote:So I changed the Subnet mask to 255.255.0.0 but I can't change the ending IP address past 192.168.1.254, the 1 is locked
This is not a good idea. Leave the subnet mask at the default (255.255.255.0) until you figure out what the root cause is.
If your DHCP range is big enough, i.e., the starting IP and the ending IP are well-separated then you should have no problem with 27 devices. For example, I have 192.168.1.2 to 192.168.1.200.
We must look elsewhere for why your system is behaving differently from most others. What settings did you change from the default?
Also, we need to know if IP address allocation is the problem or not. Can you use a computer, like Windows and Mac, and reproduce the problem of "aren't able to get an internet connection"? Exactly what happens -- You can't ping the router IP, or you can't visit websites in the browser, etc.?
According to Netgar:
Your Orbi system can simultaneously support up to 250 clients under most conditions. If your household has users who use a lot of bandwidth for activities like HD video streaming and online gaming, you will experience better performance when a maximum of 50 clients are connected to your Orbi network.
Your Orbi Pro WiFi 6 Mesh System can simultaneously support up to 256 clients and allows 60 concurrent client users per unit.
Do you have any switches in the mix, or some other DHCP server that may be causing the issue? I have systems running with default configurations and have over 40 devices connected and working at one time. I think your issue is coming from possibly a device or setting on your system.
With that said, can you give us a complete rundown on your system from the ISP modem/router to all your devices?
Also all of the computers are getting IP's but still aren't getting a connection, is that still correct?
