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Salmon's avatar
Salmon
Tutor
Jul 29, 2020
Solved

RBR50 slowness

Hello,   I've had my Orbi set up for 13 months now. One RBR50 router and one satelitte. It's been working fairly well, but lately I've been having some problems with connectivity and speed.   I u...
  • FURRYe38's avatar
    FURRYe38
    Jul 29, 2020


    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    Is Armor or cirble or Traffic meter enabled by chance? 

     

    Swap out LAN cables between the modem and RBR router. 

     

    Has a factory reset on the RBR been performed and setup from scratch along with turning OFF the ISP modem for 30 seconds?

     

Salmon's avatar
Salmon
Tutor
Jul 29, 2020

Thanks for the reply!

 

The modem is a Hitron model E31N2V1.

 

I'm not familiar with Armor or cirble or the traffic meter. I have not enabled any of these.

I'll try switching the LAN cables this evening.

I haven't done a full factory reset.

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 29, 2020

Ok, keep us posted. Try a reset as well. I would power OFF the isp modem for 30 seconds then back on as well when you reset the RBR.

 

 

  • Salmon's avatar
    Salmon
    Tutor
    Jul 30, 2020

    I think you're right about the cables. 

    I have a cable running from my router to a jack which my orbi (router) is plugged into. I then have a cable running to switcher then out to a number of other jacks in my house.

    I plugged the orbi directly into the modem and a laptop directly into the orbi and got much higher speeds.

    So, I think there's a problem with the jacks or the switcher.

     

    Thanks for the suggestion.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jul 30, 2020

      Glad it helped you figure it out. 

      Good Luck.