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wmartret's avatar
wmartret
Tutor
Dec 21, 2021

RBR50 stops working

Model:RBR50 Firmware v2.7.3.22   Hello   Since some days, the RBR50 stops responding, and seems to be powered off as the power led is off, even if the power button is on.   Did someone encount...
Mikey94025's avatar
Mikey94025
Hero
Dec 24, 2021
wmartret wrote:

Model:RBR50

Firmware v2.7.3.22

 

Hello

 

Since some days, the RBR50 stops responding, and seems to be powered off as the power led is off, even if the power button is on.

Note that the main light on the Orbi does not stay on all the time: https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-router-and-satellite-mean.

 

  • OFF. Your Orbi router and satellite are working normally.

Therefore if you don't see the light, it doesn't mean it's powered off.  The "stops responding" is a problem that needs investigating, but it may not be just a power issue.  Regardless, if it is under warranty you should best contact Netgear Support and let them help you.