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Forum Discussion
RBR50 update fail
I am a novice at this so patiences is totally recommend. LOL. I was attempting to set up my Echo dots and they kept failing to connect, then I noticed my phone's wifi kept dropping out so I did the...
What type of modem do you have?
Orbi dashboard? Was this using the app? If so, try on a PC.
My "modem" is hardwired, it's fiberoptic if that make sense on how I'm explaining it. I have this "box" attached to my wall that runs a cable to my router. I live out in the boonies so I don't have satilite, this is all underground fiberoptics. Our little town has a tech/communications service out there that won a grant about two years to install it out here.
I'm on my PC, I call it a dashboard cause thats where you see everything and work from it, sorry for the confusion.
Anjwld4 wrote:My "modem" is hardwired, it's fiberoptic if that make sense on how I'm explaining it. I have this "box" attached to my wall that runs a cable to my router. I live out in the boonies so I don't have satilite, this is all underground fiberoptics. Our little town has a tech/communications service out there that won a grant about two years to install it out here.
I'm on my PC, I call it a dashboard cause thats where you see everything and work from it, sorry for the confusion.
The reason for asking about your modem is that some modems serve as a modem + router. If this is your case you will need special configuration on the Orbi. It can be done but is not recommended.
Before the Orbi, what were you using?
You may have to call you Internet provider and tell them you have the Orbi router and ask how it should be setup with your current system.
Is your problem only with the Echo dots?
No, the modem is not a router as well because my service provider recommended the Orbi. Also, I've been using Orbi since June with no issues. Only noticed it this past week because my daughter was having issues with her smart tv, my phone was dropping wifi and I've been trying to hook up my new Echo Dot.
Anjwld4 wrote:No, the modem is not a router as well because my service provider recommended the Orbi. Also, I've been using Orbi since June with no issues. Only noticed it this past week because my daughter was having issues with her smart tv, my phone was dropping wifi and I've been trying to hook up my new Echo Dot.
OK...sounds like your firmware is the problem. There were initial issues with V2.3.5.30 which I believe have been worked out. I would login to your Orbi router and verify the firmware you're actually running.
If your system was running fine and now it's not, something has changed.
I'll let you discuss this with the other poster here. He seems to know all. Get ready to answer 100 questions which may take you NO WHERE. Good luck.