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Forum Discussion
RBR50 update fail
I am a novice at this so patiences is totally recommend. LOL. I was attempting to set up my Echo dots and they kept failing to connect, then I noticed my phone's wifi kept dropping out so I did the...
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
You may need to temporarily disable the 5Ghz SSID broadcast while you get your devices setup.
You can do this by unchecking the "Enable 5G SSID broadcast" found under Under Advanced Tab/Advanced Settings/Wireless Settings. Once you apply this change and reboot the RBR. Begin to proceed to add the devices to the system. You should be able to get them all connected. Once this is done, go back and check mark the "Enable 5G SSID broadcast", apply and reboot the RBR. You should be good to go from here.
For any FW updates that don't seem to work thru the routers web page, you can go here and manually download FW files for Orbi and manually install them yourself using a PC and web browser. https://www.netgear.com/support/product/RBK50.aspx#download
Update the RBSs first then the RBR lastly.
Anjwld4 wrote:I am a novice at this so patiences is totally recommend. LOL. I was attempting to set up my Echo dots and they kept failing to connect, then I noticed my phone's wifi kept dropping out so I did the research and it led me to my router. So, I went to my Orbi dashboard and went to advance and did the auto check for firmware updates. On the router I got "service unreachable" on the satilte I got "update failed." both are running version V2.3.5.30. I'm starting day three of all this and I have a business I need to get back to, all online, please help!! Thank you!!!
PS. Part two, when I go to the "advance" section and I click on the "update" botton for the satilite, it wants me to sign in to "something" but I don't know what to use to sign in, I've used everything related to netgear and orbi for username and password and nothing!!!! I don't have much hair left!!
FURRYe38 wrote:What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
You may need to temporarily disable the 5Ghz SSID broadcast while you get your devices setup.
You can do this by unchecking the "Enable 5G SSID broadcast" found under Under Advanced Tab/Advanced Settings/Wireless Settings. Once you apply this change and reboot the RBR. Begin to proceed to add the devices to the system. You should be able to get them all connected. Once this is done, go back and check mark the "Enable 5G SSID broadcast", apply and reboot the RBR. You should be good to go from here.
For any FW updates that don't seem to work thru the routers web page, you can go here and manually download FW files for Orbi and manually install them yourself using a PC and web browser. https://www.netgear.com/support/product/RBK50.aspx#download
Update the RBSs first then the RBR lastly.
Anjwld4 wrote:I am a novice at this so patiences is totally recommend. LOL. I was attempting to set up my Echo dots and they kept failing to connect, then I noticed my phone's wifi kept dropping out so I did the research and it led me to my router. So, I went to my Orbi dashboard and went to advance and did the auto check for firmware updates. On the router I got "service unreachable" on the satilte I got "update failed." both are running version V2.3.5.30. I'm starting day three of all this and I have a business I need to get back to, all online, please help!! Thank you!!!
PS. Part two, when I go to the "advance" section and I click on the "update" botton for the satilite, it wants me to sign in to "something" but I don't know what to use to sign in, I've used everything related to netgear and orbi for username and password and nothing!!!! I don't have much hair left!!
unbelieveable....