NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
datasavant
Apr 09, 2019Aspirant
rbr50 vpn
Trying to configure the router to use vnp, but ADVANCED>ADVANCED SETUP>VPN SERVICE says I am not connected to the network. Rather impossible since I just logged into the router as admin.
FURRYe38
Apr 09, 2019Guru - Experienced User
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
- datasavantApr 09, 2019Aspirant
Router Firmware Version
V2.3.1.44I do not know the isp router info as it is bolted to the wall
- FURRYe38Apr 09, 2019Guru - Experienced User
IF the modem already has a built in router, this would be a double NAT condition which isn't recommended. Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop