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Forum Discussion
RBR50 WiFi Calling Quit Working
Our WiFi Calling capabilities stopped working yesterday on both mine and my wife’s iPhone 6s cell phones that are running current iOS version 11.4.1. WiFi Calling had been working quite well since pu...
I don’t recall when the firmware was updated, so I know WiFi Calling has worked since the last update to v.14.
My ISP setup is kind of unique. I live out in the country and have a wireless broadband service provider. And this ISP leases space on my tower. So, as part of the lease, I have a cat 5e cable running from my Orbi router out to the tower and into an ISP owned switch. It is small cheap Dynex DX-GB8PRT and has several items connected, service to me being just one of the items. That switch gets its input from something installed up the tower.
I have set the SIP back to default of being on after my test.
Thanks,
Doug
You might power OFF the ORbi and satellites for 1 minute or two, then power them back on and test.
I can't find much info on this switch:
https://www.dynexproducts.com/pdp/DX-GB8PRT/1570067
https://www.amazon.com/GIGABIT-ETHERNET-SWITCH-DX-GB8PRT-PACKAGING/dp/B004MF1BZW
Not sure if it's managed or non managed. There as been users reporting issues with Orbi systems and managed switches. I don't think this one is managed.
You might power OFF the switch for 1 or two minuts as well if you have access to the switch while you do the same with the orbi. Then last power ON the Orbi system and test.
I took the Orbi down and put an older Linksys E3200 router in service. It still works, but never worked for WiFi calling which is one reason for the purchase of the Orbi. I put the LinkSys back in service to convince my better half that she did not get better cell service back when it was our router, but our cell service has degraded (thanks AT&T). It also let me leave the Orbi out of service for a couple hours. Put the Orbi back in service and no change. Still no WiFi calling. I contacted my ISP and they are sending me one of their routers. Once it is installed, we will see if I have WiFi calling then. I expect not, but the ISP support can then escalate.
As far as removing power from the Dynex switch, I do not feel authorized to do that. The ISP has too many other devices connected.
Thanks,
Doug
Let us know how it goes. Feel this maybe an ISP issue.
Suggestion, find you a ATT Microcell if you are having low signals at your house. I live in a corner area on the outskirts of town and signal has always been very low on phones at home. I found that adding a ATT microcell greatly helps.
You can get them new from ATT or used ones on ebay.
I want to mention a couple things.
First, somewhere in this conversation, we started to talk about the firmware being v.14. My version is V2.1.4.16 and has been for sometime.
Second, my WiFi calling started working again yesterday around 5:00 PM (CST) for reasons unknown to me. Still running the Orbi and no settings have I changed. I personally think someone at my ISP changed something but no one wants to own up.
Thanks for everyones suggestions, help and time.
Doug