NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RBR50 with network switch dropping wired connections
Hi folks, I wired our house for ethernet this summer to support the increased bandwidth uses due to work from home and remote learning. Most everything is going well and we have a wide variety of d...
That's correct, happens even with the switch out of the loop. I moved to 2.7.0.70 this morning given that it was released last night so back on the stock firmware. We had a long stretch of stability today but just experienced a dropout and lost all wired connections again.
mdsteele47 wrote:That's correct, happens even with the switch out of the loop. I moved to 2.7.0.70 this morning given that it was released last night so back on the stock firmware. We had a long stretch of stability today but just experienced a dropout and lost all wired connections again.
Reading through this thread leads me to believe that the offending device has a bad network cable connected to it and the switch, or a bad or misconfigured network card. I would try another cable, and if possible a network card.
Regarding the device and card, you could go into Windows Device Manager, check show hidden devices and remove any duplicate devices that are grey'd out. Also remove that network and all its drivers. Once complete search for new hardware and allow Windows to reinstall the network and drivers. Hopefully this may resolve the issue.
Have already tried multiple network cables and network cards with no change. Working on the adapter uninstall/reinstall next, thanks.
Sadly, this hasn't remedied the problem. The problem also seems to be occuring when the monitor for my MacBook Pro (which has an Ethernet connection in it via USB-C) has powered down. This seems to point to a hardware issue with the Orbi.
mdsteele47 wrote:Sadly, this hasn't remedied the problem. The problem also seems to be occuring when the monitor for my MacBook Pro (which has an Ethernet connection in it via USB-C) has powered down. This seems to point to a hardware issue with the Orbi.
Others have reported Orbi connectivity issues when USB-connected network devices are disconnected: https://community.netgear.com/t5/Orbi/Spanning-Tree-problem-with-Orbi-RBR50/m-p/1941386
This may be a firmware (software) issue rather than a hardware problem. You could contact Netgear for support or try to workaround the issue by finding a different USB device to get network connectivity to your Mac.
