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cdbarker's avatar
cdbarker
Guide
Aug 22, 2021

RBR50 won’t boot up

Hi. I previously posted on the community about the inability to upgrade my RBR50 firmware from v2.7.2.104 to v2.7.3.22. I now have the dreaded 'bricked' situation where my router will no longer boot. I have tried several FW versions (using tftp to update the FW) but after having successfully copied the FW to the RBR50, it just appears to start booting but remains with the ring light pulsing white evermore and I can then never ping or access the router via the web software ( IP 192.168.1.1). The only help that I can see on the forum relates to opening up the router and connecting a USB serial cable to access the boot process. I don't want to do this or wouldn't feel 100% confident in doing this. I haven't been able to to a factory reset either using any of the methods suggested. My router is just over two years old.  I contacted a forum moderator about my previous issue as advised by FURRYe38 but had no response. How can NG treat its Customers in this way where they offer no form of support and it's obvious that their FW is causing all of these issues? The orbi is no cheap piece of kit. Is their no way to contact NG to lodge a formal complaint?

10 Replies

      • cdbarker's avatar
        cdbarker
        Guide
        Aug 22, 2021

        Hi plemans. The fnmrpflash appeared to copy over the image to the RBR50 but the router is still in a state of constant boot with the ring light pulsing white. Below are the command line 

         

        C:\Users\Chris\Downloads\nmrpflash-0.9.16-win32>nmrpflash -i net12 -f RBR50-V2.7.2.104.img
        Waiting for Ethernet connection.
        Advertising NMRP server on net12 ... \
        Received configuration request from 78:d2:94:b9:fa:9f.
        Sending configuration: 10.164.183.252/24.
        Received upload request: filename 'firmware'.
        Uploading RBR50-V2.7.2.104.img ... Warning: TFTP block rollover. Upload might fail!
        OK (45353089 b)
        Waiting for remote to respond.
        Received configuration request from 78:d2:94:b9:fa:9f.
        Sending configuration: 10.164.183.252/24.
        Received CONF_REQ while waiting for TFTP_UL_REQ!
        Received configuration request from 78:d2:94:b9:fa:9f.
        Sending configuration: 10.164.183.252/24.
        Received CONF_REQ while waiting for TFTP_UL_REQ!
        Received configuration request from 78:d2:94:b9:fa:9f.
        Sending configuration: 10.164.183.252/24.
        Received CLOSE_REQ while waiting for TFTP_UL_REQ!
        Remote finished. Closing connection.
        Reboot your device now.

         

        Running out of things to try other than opening up the orbi and connecting to the serial header as mentiojned in another post. I'm no networking expert but may have a go, if I hjave the time.