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Forum Discussion
RBR50 won't reset or boot
Hi - my 2yrs 2 month old rbr50 seems to have died (which feels early for what was meant to be a premium bit of kit when I bought it). It was working fine with the only day 2 day issue being a Win10...
You can try recoving it with tftp or nmrpflash.
are you on windows? if so, follow this guide
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
just make sure you enable tftp
https://www.thewindowsclub.com/enable-tftp-windows-10
and here's a video walk through using a tftp client. Use the built in one for windows 10 though. the video is more of an example of how its done.
https://www.youtube.com/watch?v=R9DLrLQrpaw
and if that doesn't work, you can try using nmrpflash
https://github.com/jclehner/nmrpflash
Unfortunately I'm unable to implement any of these solutions - none of the solutions can connect via ethernet to the router. For example nmrpflash just states the ethernet port is unplugged, and windows never discovers a network either (have checked cable and power supply by switching with the satellite).
My best / last hope seems to be the forum response accessing via the serial port on the router motherboard...
https://community.netgear.com/t5/Orbi/Is-my-13-month-old-RBR50-bricked/m-p/2011067#M107505
It sounds like a failed auto update on the firmware could be responsible... Do netgear pick up any responsibility for that?
tough to prove a firmware update killed it based off your description.
You're welcome to contact support about it but doubt you'll get anywhere.
To get a hold of support. Click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process. Keep in mind that its only free for the first 90 days.Another option is to watch ebay. You see used/renewed rbr50's on there all the time as users buy a kit just for the satellite and resell the router.