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Forum Discussion

Viberoom's avatar
Viberoom
Aspirant
Aug 21, 2020

RBR50 working fine for 14 months - hard reset now can not connect to modem

Hi. I have been using my Orbi with 4 satellites around my house just fine for more than a year. Yesterday I tried to do a hard reset of the router for the purpose of splitting 2.4 and 5ghz. However wh...
Viberoom's avatar
Viberoom
Aspirant
Aug 28, 2020
File attached.
Mstrbig's avatar
Mstrbig
Master
Aug 28, 2020
I'll assume you rebooted the ISP modem before you attempted the install?
Also I find sometimes the Orbi routers don't fully reset.
I would reset again, watching the power light go through its colors and make sure reset is successful. Then install again.