NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

TFORREST's avatar
TFORREST
Guide
May 06, 2020
Solved

RBR50

I purchased an ORBI almost 2 years ago and it's working great.  I have Router Firmware Version V2.5.1.8 installed. I recently installed the ORBI apps on two of my Android products and noticed that n...
  • TFORREST's avatar
    TFORREST
    May 10, 2020
    tomschmidt wrote:

    TFORREST if upgrading to v2.5.1.16 fixed your issue, then please mark this as resolved.

    Hi, I downloaded the update, but it didn't install.  I tried contacting Netgear tech support, but that was a waste of time.

    Actually, I am just happy to learn what the problem was regarding my Connected Devices, so I can wait for the update to be pushed...no big deal.  Everything works fine with the Orbi, that is the most important thing.

tomschmidt's avatar
tomschmidt
Virtuoso
May 06, 2020

The v2.5.1.16 firmware release should fix this problem for you.  It includes some fixes for the device listings.  I have been running v2.5.1.16 for 5 weeks.

  • TFORREST's avatar
    TFORREST
    Guide
    May 07, 2020
    tomschmidt wrote:

    The v2.5.1.16 firmware release should fix this problem for you.  It includes some fixes for the device listings.  I have been running v2.5.1.16 for 5 weeks.

    Thank you for your prompt response.  I actually checked for an update prior to writing my post and received the following:  "No new firmware version available."

    I just did another check with the same result.  Do you have an idea when they'll push .16 out?

    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User
      May 07, 2020

      You are caught up in the Netgear "firmware update conundrum".  2.5.1.16 is available on the Netgear support web site for those who wish to download and install manually.  They have not as yet made the Orbi web interface or "app" aware of it.

      https://www.netgear.com/support/ Enter the model number and then select "Downloads".

      • TFORREST's avatar
        TFORREST
        Guide
        May 07, 2020
        CrimpOn wrote:

        You are caught up in the Netgear "firmware update conundrum".  2.5.1.16 is available on the Netgear support web site for those who wish to download and install manually.  They have not as yet made the Orbi web interface or "app" aware of it.

        https://www.netgear.com/support/ Enter the model number and then select "Downloads".

        Thanks.  Downloads didn't work, but I know what to do now because of your assistance.