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Forum Discussion
RBR50
Hello, After working flawlessly for 22months my Orbi RBR50 base unit is no longer working, a flashing white light and unable to perform a factory rest. After contacting the support imagine my sur...
Hi, thanks for both replies.
I also thought it was a 1yr warranty but the product registration has it listed at 2yrs for hardware.
I am connecting to BT Halo1 router.
Sadly I can't get the base unit to connect, it is not putting out any wifi signal and the Ethernet ports are not connecting either so I can't confirm what firmware version it is running. It does cycle the power light through green then red indicating a firmware fault hence Netgear looking to push their tech service before admitting considering it as a hardware fault.
Thanks in advance.
I also thought it was a 1yr warranty but the product registration has it listed at 2yrs for hardware.
I am connecting to BT Halo1 router.
Sadly I can't get the base unit to connect, it is not putting out any wifi signal and the Ethernet ports are not connecting either so I can't confirm what firmware version it is running. It does cycle the power light through green then red indicating a firmware fault hence Netgear looking to push their tech service before admitting considering it as a hardware fault.
Thanks in advance.
FlipT wrote:
I also thought it was a 1yr warranty but the product registration has it listed at 2yrs for hardware.
This is the point where the "only way forward" is to send a private message to one of the forum moderators explaining the issue.
i.e. model, serial number, and evidence that the hardware warranty is for 2 years. The Netgear "contact us" mechanism seems to key off of the "90 days of complimentary support" and (as far as I can see) provides no mechanism to contact Netgear during the remainder of the hardware warranty.
Click on one of the moderators screen names and then select to send a private message.
The moderators have a "capital N" after their screen name, such as Dustin_V