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Forum Discussion
RBR50
I have an RBR50 router and want to delete a device no longer using this router, but when I click on it in the Orbi app, and the device details open with "Delete this Device" at the bottom...after I c...
Kevin, Thank you for your reply to my issue.
I understand and have been deleted the Apple devices that are loading up my Orbi app, and have gone back into all my devices and turned off the now default Private Wi-Fi setting so only the hardware MAC address is seen by Orbi. That fixed all my problems except for the issue I wrote about not being able to delete one device that is 'grayed out' in the app as not in use currently. I was able to delete it when logged into the router in my browser but it won't delete from either of the mobile apps (iPad & iPhone), and as you suggested, I tried deleting from suspect iPad device from my iPhone app, but still the same error message and it won't delete. Any other suggestions?
Hello MacBimmer,
Thank you for the additional information!
The previous post mentioned that you successfully removed the device using Orbilogin.com. The Orbi app may need to be refreshed to reflect the most recent changes. Please try clearing the cache for your Orbi app then check your Orbi app for the device (uninstalling and reinstalling the Orbi app will also clear the app cache).
Best,
Kevin
Community Team
Hey Kevin, I deleted and reinstalled the Orbi app on both the iPad and iPhone and after getting all logged back in, I was successful in deleted the iPad that previously posted the Error Message about being a blocked device. So, thank you for your support and helping me correct that issue.
On another matter, I have disabled the Private MAC address on 2 iPhones, 2iPads, 2 Apple Watches, but am still getting 3 devices a day showing a grayed out connection to my Orbi. The MBP’s don’t have a Private MAC Address setting…..does the Apple TV and HomePods? Those are the only other Apple devices in this house that could be causing this.
thanks again for your help!
Hello MacBimmer,
Thank keeping me updated on this issue!
I would like to escalate you to our experts to further troubleshoot the issue that you are having with your devices on your Orbi app.
Please PM the following information so I can endorse you to our support team:
Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:
Please provide this information as soon as possible!
I look forward to hearing from you!
Best,
Kevin
Community Team