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Forum Discussion
RBR50v2 Dropping Connection
For the last week my RBR50v2 keeps dropping internet for no known reason. I have one satellite connected and the signal strength is strong. I've read through the forums and it appears this is a known...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Traffic Meter, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings
One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026
Please review the Recommendations under this main post page to see if there is any solutions do what your seeing as well. I see a few that are checked as resolved. No telnet needed.
UPDATE: The Satellite is about 45' away from the base station, shows Good 5Ghz Strength on the dashboard. I've tried all of the settings you recommended and the issue has gotten worse. Are there any other solutions to try before contacting support for a replacement unit?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is the top ring on the RBR turning on when this happens? if so, what color is it?
Do both wired and wireless devices loose connection?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Has a factory reset and setup from scratch been performed since last FW update?
I turned off the auto channels and it actually made the issue worse. I'm going to perform a factory reset to see if that resolves the issue. Will update with results.