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bnbyrnes's avatar
bnbyrnes
Guide
Feb 03, 2021

RBR50v2 Firmware Upgrade 2.7.2.104 Lost Parental Controls

I read that Circle is going away and I found this link to install Netgear Smart Parental Controls (https://kb.netgear.com/000062852/How-do-I-upgrade-from-Circle-to-NETGEAR-Smart-Parental-Controls#To%...
Features
Troubleshooting
alokeprasad's avatar
alokeprasad
Mentor
Feb 03, 2021

Are you using the latest Orbi app?

 

I don't see ADVANCED > Security > Parental Controls on the web interface,but I see Parental Control on my iOS Orbi app.

I'm still on .102 firmware.

 

  • bnbyrnes's avatar
    bnbyrnes
    Guide
    Feb 03, 2021

    I had it before the firmware and lost it after.  There is only one app in the Android store.  I guess I could try and reinstall.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Feb 03, 2021

      What prior version of FW was loaded? v102? 

      bnbyrnes wrote:

      I had it before the firmware and lost it after.  There is only one app in the Android store.  I guess I could try and reinstall.

       

      • bnbyrnes's avatar
        bnbyrnes
        Guide
        Feb 05, 2021

        I always keep my firmware up to date so probably the last version.

         

        I followed the directions...

         

        To log in to your router’s web interface and enable NETGEAR SPC:

        1. Launch a web browser on a computer that is connected to your Orbi router’s WiFi network.
        2. Visit www.routerlogin.net.
        3. Enter the default user name and password.
          The default user name is admin. The default password is password.
          The BASIC page displays.
        4. Select ADVANCED > Security > Parental Controls.
        5. Click UPGRADE TO NETGEAR SPC at the bottom of the page.  
          A confirmation message displays.
        6. Select OK.
          Your router reboots.

        After the reboot the ADVANCED > Security > Parental Controls is gone

        on the app no Parental Controls tile 

        and no ADD ONS...

         

        Everything else is working just fine... dreading falshing to factory default ..

         

         

    • vajim's avatar
      vajim
      Master
      Feb 03, 2021
      bnbyrnes wrote:

      I had it before the firmware and lost it after.  There is only one app in the Android store.  I guess I could try and reinstall.

      wow....that's not good.

       

      I hope you get it back