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Forum Discussion
RBR50v2 Firmware Upgrade 2.7.2.104 Lost Parental Controls
I read that Circle is going away and I found this link to install Netgear Smart Parental Controls (https://kb.netgear.com/000062852/How-do-I-upgrade-from-Circle-to-NETGEAR-Smart-Parental-Controls#To%...
bnbyrnes wrote:I read that Circle is going away and I found this link to install Netgear Smart Parental Controls (https://kb.netgear.com/000062852/How-do-I-upgrade-from-Circle-to-NETGEAR-Smart-Parental-Controls#To%20manually%20install%20the%20new%20NETGEAR%20SPC%20firmware:)
I followed the instructions and after rebooting I dont see the Tap ADD ONS on the Orbi App. I forced closed it and re-opened and still nothing is there. There is also no parental controls tile in the Orbi App.
I agree. The article is entirely wrong. On firmware 2.7.2.104 (a) the Orbi web interface Advanced Tab->Security has no menu item for Parental Controls. and (b) Android app 2.8.0.1395 Home Button has no menu item "ADD ONS" and no tile for Parental Controls.
CrimpOn wrote:
bnbyrnes wrote:I read that Circle is going away and I found this link to install Netgear Smart Parental Controls (https://kb.netgear.com/000062852/How-do-I-upgrade-from-Circle-to-NETGEAR-Smart-Parental-Controls#To%20manually%20install%20the%20new%20NETGEAR%20SPC%20firmware:)
I followed the instructions and after rebooting I dont see the Tap ADD ONS on the Orbi App. I forced closed it and re-opened and still nothing is there. There is also no parental controls tile in the Orbi App.
I agree. The article is entirely wrong. On firmware 2.7.2.104 (a) the Orbi web interface Advanced Tab->Security has no menu item for Parental Controls. and (b) Android app 2.8.0.1395 Home Button has no menu item "ADD ONS" and no tile for Parental Controls.
does
know about this?
So, Android users are SOL?
CrimpOn wrote:
I agree. The article is entirely wrong. On firmware 2.7.2.104 (a) the Orbi web interface Advanced Tab->Security has no menu item for Parental Controls. and (b) Android app 2.8.0.1395 Home Button has no menu item "ADD ONS" and no tile for Parental Controls.
alokeprasad wrote:So, Android users are SOL?
That's one way to look at it. To me, the "Big Picture" is not encouraging:
- Netgear Smart Parental Controls was introduced in August, 2020, yet
- There is no community forum for this "not-Circle" product.
And no "sticky note" at the top of the Circle forum referring users to the new product.
(Notice that sticky at the top of the Orbi forum about the Genie app no longer supporting Orbi as of Jan 31, 2019.) - The Orbi AX product forum is still complaining, "Why NO Parental Controls?", and the AX products have been out over a year.
- The newest product datasheet (RAXE500) has no mention of Parental Controls.
https://www.netgear.com/images/datasheet/networking/wifirouter/RAXE500.pdf - Searching Parental Controls for the Nighthawk products turns up only material from 2019 about their deal with OpenDNS.
- That How To article was last updated on 1/29/2021 and has obvious errors about (a) the web interface and (b) the Orbi app (for those few of us who use Android)
Not encouraging at all.
Users can contact a forum moderator and would be encourage to make contact with them or NG support to find out more information.
