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Forum Discussion
RBR50v2 Firmware Upgrade 2.7.2.104 Lost Parental Controls
I read that Circle is going away and I found this link to install Netgear Smart Parental Controls (https://kb.netgear.com/000062852/How-do-I-upgrade-from-Circle-to-NETGEAR-Smart-Parental-Controls#To%...
PC is available on newer version of FW:
You can believe me or not. If not, then please contact NG support and have them help you out.
Netgear has set up a community forum specifically for the Orbi App product. Most of the people who watch that forum are more likely to have experience with Orbi App and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Good Luck.
Zeugma wrote:I share this exact sentiment. I just land in this thread because I have the same issue. I upgraded to 2.72. I WANT TO PAY NETGEAR for their parental control feature and not use Circle anymore. I have the same bug described in this thread, Add on option is not available in the Orbi app, and there is no way to contact Netgear freely about their own bug... Bug preventing them to make more money. Instead, I become very frustrated by not getting any support and I'm considering to just sell their Orbis on Ebay and switch to competition. It is pretty damaging us their client base who LOVE their products. Software support branch is destroying all that.
At short term, I don't see any other option but to downgrade the firmware (expecting this not to fail...) and switch back to Circle in the meantime, hoping a firmware fix would come soon (and we have no clue about that as no way to get free netgear basic support on their own issues...). Really, if I have to go back to Circle v1, I'm better off buy their own Circle device and use a non NG mesh router set on top of that. Netgear support please listen to your clients!
FURRYe38 wrote:PC is available on newer version of FW:
You can believe me or not. If not, then please contact NG support and have them help you out.
Oh I do believe you. I'm already on 104, I went through all pages to install, try to troubleshoot etc. Problem is it's faulty firware / app. My problem is I CANNOT contact NG support for their bug - or I'm missing a link somewhere. But I'm not going to pay premium support to report them bugs they don't even detect in their QA process nor accept as feedback in a free form from their customers like me or vajim . If such a free support reporting page exists, kindly point it out to me and I will follow up with them, I haven't found such a page.
Netgear has set up a community forum specifically for the Orbi App product. Most of the people who watch that forum are more likely to have experience with Orbi App and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Good Luck.
Thanks for this part, this is helpful. I will post the app part of it on this specific forum with screenshots showing the bugs and pray NG God their staff look at frustrated clients posts and start debugging their bad firmware.
Zeugma wrote:Oh I do believe you. I'm already on 104, I went through all pages to install, try to troubleshoot etc. Problem is it's faulty firware / app. My problem is I CANNOT contact NG support for their bug - or I'm missing a link somewhere. But I'm not going to pay premium support to report them bugs they don't even detect in their QA process nor accept as feedback in a free form from their customers like me or vajim . If such a free support reporting page exists, kindly point it out to me and I will follow up with them, I haven't found such a page.
the sad part is that they do have a process whereas they release the FW, the GURUs announce it and then stand by with the 1000 questions survey while NG observes and then makes possible changes to the faulty FW. Who's fooling who? Welcome to Team-Beta
You can contact a forum moderator and let them know about what your seeing if you can't get this working.
Zeugma wrote:
FURRYe38 wrote:PC is available on newer version of FW:
You can believe me or not. If not, then please contact NG support and have them help you out.
Oh I do believe you. I'm already on 104, I went through all pages to install, try to troubleshoot etc. Problem is it's faulty firware / app. My problem is I CANNOT contact NG support for their bug - or I'm missing a link somewhere. But I'm not going to pay premium support to report them bugs they don't even detect in their QA process nor accept as feedback in a free form from their customers like me. If such a free support reporting page exists, kindly point it out to me and I will follow up with them, I haven't found such a page.
Netgear has set up a community forum specifically for the Orbi App product. Most of the people who watch that forum are more likely to have experience with Orbi App and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Good Luck.Thanks for this part, this is helpful. I will post the app part of it on this specific forum with screenshots showing the bugs and pray NG God their staff look at frustrated clients posts and start debugging their bad firmware.
Magically 3 days ago the Orbi software on my phone asked me if I wanted to install Netgear Parental Controls! So maybe the Orbi software just needed an upgrade?
Installed and testing.. so far so good. Kids are complaining that some things are not working like Discord voice so I will have to do some investigating and also they are complaining about speeds. I don't see any problems but they move a whole lot faster than I do.
Anyway glad they finally caught up.
Gald it finally got thru to you. Do you know if your Orbi app was updated recently?
Did the Orbi app have you install a different app like Circle or is this with in the Orbi app?
Please mark your thread as solved so others will know.
bnbyrnes wrote:Magically 3 days ago the Orbi software on my phone asked me if I wanted to install Netgear Parental Controls! So maybe the Orbi software just needed an upgrade?
Installed and testing.. so far so good. Kids are complaining that some things are not working like Discord voice so I will have to do some investigating and also they are complaining about speeds. I don't see any problems but they move a whole lot faster than I do.
Anyway glad they finally caught up.
