NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

nizbi's avatar
nizbi
Follower
Jan 25, 2021

RBR50v2 locking me out

I'm feeling particularly incompetent. I've been trying to get into my Orbi (RBR40v2) so that I can update the firmware. It is not recognizing my admin password - which I have *not* forgotten, and the "forgot password" link is also simply working. The app sends me to routerlogin.net, that also simply fails. 

2 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User

    nizbi wrote:

    I'm feeling particularly incompetent. I've been trying to get into my Orbi (RBR40v2) so that I can update the firmware. It is not recognizing my admin password - which I have *not* forgotten, and the "forgot password" link is also simply working. The app sends me to routerlogin.net, that also simply fails. 


    I am not confident that "routerlogin.net" refers to the Orbi.  I have always had more success opening the actual IP address of the Orbi, which is usually 192.168.1.1

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User

      If you can't get in, Wire connect a PC to the router and factory reset the router using the back push pin button. Hold it in until the top led turns on AMBER then let go. Power OFF the ISP modem for 30 seconds than back on. Wait for the WHITE led to slowly pulsate on top of the RBR, then log in to orbilogin.com using a web browser and walk thru the setup wizard. This time write down all important information for safe keeping later on.


      CrimpOn wrote:

      nizbi wrote:

      I'm feeling particularly incompetent. I've been trying to get into my Orbi (RBR40v2) so that I can update the firmware. It is not recognizing my admin password - which I have *not* forgotten, and the "forgot password" link is also simply working. The app sends me to routerlogin.net, that also simply fails. 


      I am not confident that "routerlogin.net" refers to the Orbi.  I have always had more success opening the actual IP address of the Orbi, which is usually 192.168.1.1