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Forum Discussion
RBR50v2_ Loses Internet connection
Hi, I need help. I have over 3 months having problems with my new router. It loses internet connection several times in a day and the only way to get the service back is un-pluging the Modem. My mo...
Model is a Frontier Communication Modem
MODEL # FOG420 FTRO8A00FC1C
FIRMWARE in Router and Satellites 2.5.1.16
Thanks
MODEL # FOG420 FTRO8A00FC1C
FIRMWARE in Router and Satellites 2.5.1.16
Thanks
Has the ONT and RBR been powered OFF for 1 minute then back ON?
Has a factory reset and setup from scratch been performed since last update?
- Hi,
Yes, they have powered off for over s minute and they back on.
Yes, I have done a factory reset and updated the firmware several times and the problem persists.
ThanksSeems like there is a problem between the RBR and your ONT unit. I would check with the ISP to see if there logs show anything at the ONT unit.
The RBR depends on the ONT unit working well have having good operation and signal. If the RBR seems to be failing to keep connected, then possible failure is at the ONT.
Test your RBR at a different location if you have a friend for family member near by with a different ONT or modem that you can use to see if the problem follows the RBR or not. Would help rule out what device doesn't have the problem.
- Hi, Frontier Communication already checked logs and no problem was found from their side. Obviously, they say they cannot make the whole diagnostic because my router is not a Frontier Comm. router. I have made them to change three times their modem just to be 100% sure the problem is not the ONT unit. My big issue is that I cannot change of ISP due to the fact they are the only one available in my neighborhood. My only option is to contract their router again and lose my 300 dollars invested with Netgear....
Thanks