NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Robbie361's avatar
Robbie361
Aspirant
Feb 21, 2024

RBR50v2

Please help me. My orbi system says I’m connected but the internet isn’t working. Support wants 100$ to tell me how to fix it.
Troubleshooting
Robbie361's avatar
Robbie361
Aspirant
Feb 21, 2024
Support says it’s a problem with the address. He knows what the problem is but can’t tell me unless I pay the 100$. Unfortunately I don’t understand much about the System. He said there’s a problem with the address needing to be changed. Maybe an ip or somthing
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Feb 21, 2024

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

Does he mean the RBRs internal IP address of 192.168.1.1? If so, you can change this address to 192.168.0.1 using the RBRs web page by logging into the RBRs web page at 192.168.1.1 and navigating to Advanced tab/Setup/LAN setup. There is a router IP address here listed at 192.168.1.1. Can change this here. 

 

Please give details on FW version and ISP modem or ONT the RBR is connected too.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Feb 21, 2024

    Ok. FW is behind however lets see if we can get the RBR up and running first with your ISP services. 

  • Robbie361's avatar
    Robbie361
    Aspirant
    Feb 21, 2024
    I appreciate the help. I don’t know what the 3 letter abv are and I think I better just call and pay. I can’t even log into the router login page. It’s not the same as the videos.